You See What Happens When You Remove The Bottleneck?

Lots of us have started to worry about it, right? You’ve probably read the headlines and seen the memes:

Millions of people are worried that AI is going to leave them unemployed. But all day, every day, we here at Neutech see how AI makes people’s jobs much, much easier. 

We see how expertly prompted AI can take over the boring, exhausting, time-sucking aspects of your job and free you up to do the important, nuanced, high-touch things that could never be outsourced.

This is exactly what we did for a recent client, a surgical supply company. Prior to working with us, their employees were spending 10 minutes per patient wading through medicaid and medicare paperwork. Talk about a bottle neck!

Here’s the story of how we streamlined their operations—and some lessons you can use for your own business. 

Think of this as me letting you copy the notes I took in English class, so it’s easier for you to ace the test. 😉

Meet the Client: A surgical supply company

This surgical supply company isn’t just another healthcare provider. They’re all about personalized care—think prescription filling, specialty pharmacy services, and custom-fitted mobility aids. 

They’ve got an extensive catalog of durable medical equipment (DME) and a team of experts ready to help patients live healthier lives.

Even better? They’ve been accredited by the Joint Commission on Accreditation of Healthcare Organizations since 2000. 

In other words, they’ve been crushing it in the healthcare game for over two decades. Combine that with their seamless collaboration with insurance providers, and you’ve got a company that’s working hard to make healthcare accessible and stress-free.

Takeaway you can use with your next project: Want to stand out? Build trust. Whether you’re in healthcare or any other field, certifications and personalized service show your customers that you care about them and that you’re the real deal.

The Problem: Manual systems, missed opportunities

Now, let’s talk about the less-awesome part. Like a lot of companies dealing with older systems, our client was stuck in a cycle of inefficiency. 

Their staff spent a mind-numbing 10 minutes per patient just navigating separate Medicare and Medicaid portals. Yes, you read that correctly: 10 minutes per patient.

And it didn’t stop there. Once they got the data, they had to copy and paste it into a non-HIPAA-compliant CRM (cue the compliance alarm bells). The result?

• A fragmented, clunky workflow

• Too many opportunities for human error

• Staff wasting hours on tedious tasks

• A whole lot of frustration for everyone involved

Takeaway you can use with your next project: : If your team is drowning in repetitive tasks, it’s time to take a hard look at your systems. Inefficient processes don’t just slow things down—they drain morale and could land you in trouble if compliance is an issue.

I dig a lot deeper into this - and share more takeaways - in the full-length blog post. This client’s transformation is proof that with the right tools, you can take your business from chaotic to efficient in less time than you think. 

And while their story is specific to healthcare, the lessons apply to pretty much any industry:

• Identify the bottlenecks that are slowing you down.

• Automate wherever you can.

• Make sure your systems are both compliant and easy to use.

At Neutech, we love turning messy problems into elegant solutions. Whether you’re dealing with outdated systems, compliance challenges, or just a general tech headache, we’ve got your back.

So, what’s holding your business back? Let’s solve it together.